We have several mechanisms available to allow you quick and easy access to the information you need. First, refer to Frequently Asked Questions. If you find you still need to contact us directly, simply fill out a Contact Us form or call. Contact Us forms and emails are responded to within three business days.
24-Hour Interactive Voice Response
Phone: 757-552-7474 or 1-800-229-8822, option 2
Provider Service Representatives
Phone: 757-552-7474 or 1-800-229-8822
8 a.m. to 5 p.m. Monday through Friday
Medical Care Management (Medical Pre-authorizations)
Phone: 757-552-7540 or 1-800-229-5522
Fax: 757-552-7429 or 1-877-800-2839
Behavioral Health and/or an EAP Affiliate Providers
1-800-648-8420, Toll Free
Email EAP: EAP@optimahealth.com
Phone: 757-552-7085 or 1-877-865-9075
Phone: 757-252-8400 or 1-866-425-5257
Existing provider/vendor with questions related to 837 (claims submission):
Email the EDI Team at firstname.lastname@example.org.
Questions related to EFT/ERA Enrollment:
P.O. Box 5028
Troy, MI 48007-5028
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Email technical questions to email@example.com
Members should call the Member Services number listed on their member ID card or Contact Us.