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We have several mechanisms available to allow you quick and easy access to the information you need.  First, refer to Frequently Asked Questions. If you find you still need to contact us directly, simply fill out a Contact Us form or call.  Contact Us forms and emails are responded to within three business days.  

24-Hour Interactive Voice Response
Phone:  757-552-7474 or 1-800-229-8822, option 2

Provider Relations
Provider Service Representatives
Phone:   757-552-7474 or 1-800-229-8822
8 a.m. to 5 p.m. Monday through Friday
Fax: 757-552-7316
Email: ProviderRelations@sentara.com

Medical Care Management (Medical Pre-authorizations)
Phone: 757-552-7540 or 1-800-229-5522
Fax: 757-552-7429 or 1-877-800-2839

Behavioral Health and/or an EAP Affiliate Providers
757-552-7174
1-800-648-8420, Toll Free
Email EAP: EAP@optimahealth.com

Network Educators
Phone:  757-552-7085 or 1-877-865-9075
Fax: 757-552-7114

Quality Improvement
Phone:  757-252-8400 or 1-866-425-5257

EDI Information

Existing provider/vendor with questions related to 837 (claims submission): 
Email the EDI Team at editeam@sentara.com.

Questions related to EFT/ERA Enrollment:
Email EFT_ERA_Inquiry@sentara.com

Medical Claims
P.O. Box 5028
Troy, MI 48007-5028

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Need Web Assistance?
Email technical questions to optimahelpdesk@optimahealth.com

Member Services
Members should call the Member Services number listed on their member ID card or Contact Us.

 

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Printed on April 18, 2014 9:14 AM Copyright © 2014 Optima Health
4417 Corporation Lane
Virginia Beach, VA
23462-3162