We have several mechanisms available to allow you quick and easy access to the information you need. First, refer to Frequently Asked Questions. If you find you still need to contact us directly, simply fill out a Contact Us form or call. Contact Us forms and emails are responded to within three business days.
24-Hour Interactive Voice Response
Phone: 757-552-7474 or 1-800-229-8822, option 2
Provider Relations
Provider Service Representatives
Phone: 757-552-7474 or 1-800-229-8822
8 a.m. to 5 p.m. Monday through Friday
Fax: 757-552-7316
Email: ProviderRelations@sentara.com
Medical Care Management (Medical Pre-authorizations)
Phone: 757-552-7540 or 1-800-229-5522
Fax: 757-552-7429 or 1-877-800-2839
Network Educators
Phone: 757-552-7085 or 1-877-865-9075
Fax: 757-552-7114
Quality Improvement
Phone: 757-552-7350 or 1-866-425-5257
EDI Information
Setup and implementation of 835 EFT/ERA transactions:
Email cbhunt@sentara.com or call 757-252-8049.
Existing provider/vendor with questions related to 837 (claims submission):
Email the EDI Team at editeam@sentara.com.
Electronic payments or remittances:
Email acmorgan@sentara.com or call 757-252-8055.
Medical Claims
P.O. Box 5028
Troy, MI 48007-5028
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Email technical questions to optimahelpdesk@optimahealth.com
Member Services
Members should call the Member Services number listed on their member ID card or Contact Us.