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Tools, Credentialing, Changes & UIpdates, and More

Tools, Credentialing, Changes & Updates, and More


Optima Behavioral Health (OBH) is one of Virginia's largest and most experienced behavioral health managed care organizations, with over 30 years of experience and over 4,000 providers across the state. We have customized provider networks that are carefully selected, fully credentialed, and designed to provide geographically accessible, barrier-free and clinically appropriate care.

This page provides resources that are specific to Optima Behavioral Health providers. For easy access to any additional information you may need, please refer to Frequently Asked Questions If you find you still need to reach us directly, please contact Provider Relations.

Provider Connection - Access Behavioral Health Provider Tools

Provider Connection is Optima Health’s suite of online, secure self-service resources for providers. As a registered user, you will have access to:

  • Check Member Eligibility and Benefits
  • View Claims Status and Details
  • View and Download Remits and Pend Reports

Register Now
Learn more about Provider Connection

Provider Credentialing

To become a participating Optima Behavioral Health Provider, each clinician must be credentialed by the Optima Behavioral Health credentialing committee. Optima Behavioral Health (OBH) currently utilizes the Council for Affordable Quality Healthcare (CAQH) application for credentialing purposes. After a CAQH application has been completed (with all supporting documentation attached), please complete and return the OBH Provider Credentialing Packet (below) to initiate the credentialing process with Optima Behavioral Health. Please review the credentialing packet in full to ensure acceptance of your application.

Attention: Addiction and Recovery Treatment Services (ARTS) Providers:
Please review the DMAS credentialing requirements document Pathways to Becoming an ARTS Medicaid Provider prior to applying for participation with Optima Health. (For additional information on ARTS, please visit http://www.dmas.virginia.gov/Content_Pgs/bh-sud.aspx)

Access the CAQH ProView Application
Behavioral Health Provider Credentialing Packet
Neuropsychological Testing Privileges Application (LCPs)
Psychological Testing Privileges Application (LPCs)

Provider Changes and Updates

Please notify us of any changes (relocation, joining additional practice, leaving a practice, etc.) 30 days in advance to avoid interruption or denial of authorizations or claim payments.

Provider Update Form
Substitute W-9 Form (W9)

Coordination of Care

Confidential Exchange of Healthcare Information Form