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Physician satisfaction is one of our top priorities. Take one or all of the surveys below to share your opinion.

Current Surveys

Case Management and Coaching Services

Optima Health offers telephonic case management and coaching services to members. Case Managers and Coaches offer assistance to members in navigating the health care system and support members in the development of self-management skills. When appropriate, the Optima Health case manager contacts the member’s physician to clarify the treatment plan, or share information. If you have used these services, please give us your feedback by clicking the link below to take the survey.
Take this survey

After Hours Services

Optima Health offers After Hours triage and advice to patients on evenings and weekends. When appropriate, the Optima Health Case Manager contacts the member’s physician to clarify the treatment plan or share information. If you have been contacted by an Optima Health After Hours Nurse and want to share your feedback about your experience, please click the link below to take the survey.
Take this survey

Pre-Authorization Services

Some services require pre-authorization. If you have had an experience with Optima Health’s pre-authorization department and want to share your feedback, please click the link below to take the survey.
Take this survey

Network Education Services

Educating participating providers is important to Optima Health’s quality program. If you want to share your feedback about your experience with our Network Educators, please click the link below to take the survey.
Take this survey

Pharmacy Services

Optima provides coverage for medicine using a formulary. This survey examines your experience with Optima Health's pharmacy services.
Take this survey